You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on bigbasket.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one bigbasket account.

Yes, you can add multiple delivery addresses in your bigbasket account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one bigbasket account only.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Yes, you can place orders for multiple cities.

Yes, you can place orders for multiple cities.

My Account is the section you reach after you log in at bigbasket.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Credit notes reflect the amount of money which you have pending in your bigbasket account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

My Shopping List is a comprehensive list of all the items previously ordered by you on bigbasket.com. This enables you to shop quickly and easily in future.

You can pay for your order on bigbasket.com using the following modes of payment:a. Cash on delivery (COD)b. Credit and debit cards (VISA / Mastercard / Rupay)c. Paytm food wallet will be accepted only for food items. If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now. If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery. To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For example, if your order value is Rs.1,235, please pay exactly this amount or Rs.1,300. The executive will not be able to return any change. Any balance due will be credited directly to your bigbasket wallet which you can utilise in your next order. The option is currently available only for bigbasket mobile app users.

There is no VAT. However, GST will be applicable as per Government Regulizations.

Yes it is absolutely safe to use your card on bigbasket.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your bigbasket account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

The bigbasket Wallet is a pre-paid credit account that is associated with your bigbasket account. This prepaid account allows you to pay a lump sum amount once to bigbasket and then shop multiple times without having to pay each time.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

For any order value below INR 250, a delivery fee of INR 50 will be applied. For any order value between INR 251 and INR 600, a delivery fee of INR 30 will be applied. All orders above INR 600 will not incur any delivery charge.

Delivery charges will be applied for bbnow orders based on various factors such as order value, time of day, weather etc

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout

In case of a delay, our customer support team will keep you updated about your delivery.

There is no minimum order value needed for delivery.

We do same day delivery provided you place your order before 12 noon on the day you want delivery.

bigbasket has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 5:00 pm to 7:30 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. *Subject to slot availability.

The Same day Delivery is applicable to our entire range of products.

Delivery slots are time slots during which you will receive your order.

Cut off time is the time after which the order gets processed for delivery. After this time you will not be able to modify or cancel your order.Cut off time for Slot 3 & Slot 4 is 12 noon on the same day and cut off time for Slot 1 & Slot 2 is 7 pm on the previous day. Actual cut off timings for HYD : For Slot 3 & Slot 4 is 11 AM on the same day and for Slot 1 & Slot 2 is 6 PM on the previous day.

No, you will not be able to make any changes to your order after the cut off time for your selected slot. However, if you do not wish to buy a product you may return it at the time of delivery and the amount will be credited to your bigbasket account. Not applicable for Madurai & Nashik customers.

Once you log in to your account, you will notice that on the right side of the website, under “My Basket” the next available slot in which you can order will be displayed.

Delivery slot can be changed for an active order through the App.

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

5 minutes. After this the slot will be released for other shoppers on the website.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

The only way you can check the status of your order is by contacting our customer support team.

You will receive an email as well as an sms about unavailable items before the delivery of your order

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the bigbasket app.

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm. They can be reached at 18601231000 or via email at customerservice@vfc.com

Our customer service team is available throughout the week, all seven days from 6 am to 10 pm.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with bigbasket. Do write to us at customerservice@bigbasket.com in case of positive or negative feedback.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with bigbasket. If you get any email, call or message from anyone claiming to be from bigbasket asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills
Return Policy - Time Limits: 1. Perishable goods: Within 48 hours from the delivery date 2. Other goods : Within 7 days from the delivery date.

No we are a purely internet based company and do not have any brick and mortar stores.

There is a link called “Store Wide Offers” on the top right hand side of our website. All products with any discount or promotions are listed under this section.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

The amount will be refunded to your bigbasket.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at corporate@bigbasket.com to know more.

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@bigbasket.com and we will try our best to make the product available to you.

Fruits and Vegetables are natural products that come in different shapes and sizes. While we have a strict control on the average sizes and weights, there is always scope for weight to vary from your ordered quantity. As a process we make sure that in all conditions only a maximum of one unit can go extra and hence you will be changed pro rata for the extra quantity.

The Delivery Token policy has been permanently withdrawn from the bigbasket delivery mandates and shall not be issued until further notice.

No, there is no expiry date on the reward amount. Once the money is credited to your bigbasket wallet, it stays there till its used.

You can view your wallet balance and its associated details under "My Wallet" section in "My Accounts" page.

TataNeu is a power-packed new world where you can shop for all your needs, order food, book your travel, make bill payments, get financial services, and so much more. TataNeu brings you unmatchable offers, personalised suggestions, and exciting content. The best part - you can earn and use NeuCoins across multiple brands on TataNeu.

NeuCoins are the universal reward points that you can earn and use across brands on TataNeu. You can earn NeuCoins and use them to get discounts on shopping, hotel & flight bookings, ordering food, and so much more. 1 NeuCoin = Re.1

"TataNeu opens for you a whole new world, in which you can:? 1. Shop for the things you love – fashion, electronics, grocery and more 2. Give wings to your travel plans, by booking flights & hotels? 3. Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals 4. Make payments for not just shopping and bookings, but also transfer money to your family or friends? 5. Stay on top of your bills, by paying them easily in one go? 6. Need financial help? Personal loans, easy credit and insurance plans?will be within your reach 7. Earn as you spend. You can earn NeuCoins when you shop across multiple brands on TataNeu. You can use these NeuCoins for discounts on your next shopping or travel booking 8. Feel special, with personalized & unmatchable offers that bring you even closer to everything you love? 9. Stand out from the rest, with personalized recommendations and reads"

"TataNeu brings to you a rewarding, easy to use world, designed around you. You can earn NeuCoins on your shopping, food orders, travel bookings and more! Use these NeuCoins to get discounts across multiple brands on TataNeu. What’s more, when you sign up on TataNeu, you also unlock the opportunity to earn 5% extra NeuCoins. You also get unmatchable offers, experiences, privileges, and much more on TataNeu.

Currently, TataNeu has no tiers. However, some brands on TataNeu have tiers called 'badges' depending on your order history with the brand.

We know you love your memberships with our partner brands, so we've brought them all together on TataNeu. Now, you can get more rewards from your favourite brands and use them for your shopping, bookings, and orders across brands.

They move with you! You can continue to enjoy your existing rewards, NeuCoins, and benefits from various brands, on TataNeu. Your current points will get merged into your NeuCoins balance, and your membership privileges from our partner brands will also continue. The terms of your membership with the partner brand will also continue to hold good.

You can earn NeuCoins through eligible transactions on TataNeu and TataNeu’s partner brands.

"You can use your NeuCoins to get discounts on a bunch of things including: - AirAsia India flight bookings - bigbasket Orders - Purchases from Croma - Stays, dining, bar & spa spends at IHCL hotels - Shopping on Tata CLiQ If you are shopping online, you can use your NeuCoins by selecting Tata Pay as the payment method. If you are shopping in-store, you can inform the cashier that you'd like to pay with your NeuCoins. NeuCoins can only be used on eligible transactions as defined by the individual brands and the NeuCoins with the closest expiry date will be used up first so that you can get the most out of your rewards"

No, NeuCoins cannot be earned or used in fractions. They’re rounded off to the nearest integer just the way you rounded decimals in school. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down

"That’s easy. Here’s how you can check your NeuCoins balance or badge-related information on the TataNeu app or website: 1. Look for your NeuCoins balance on the TataNeu homepage 2. To know about your badge, click on NeuCoins 3. Click on 'View details' 4. Scroll down to 'Your badges' and select the respective card"

No, that’s not required. Everyone is welcome to sign up for TataNeu.

No, it’s rewarding all the way! There are no charges whatsoever for becoming a TataNeu member.

Yes, absolutely! TataNeu is open to everyone. Be sure to mention the privacy laws that apply to you, when you sign up.

Yes, you can certainly join TataNeu. Do make sure to mention the privacy laws that apply to you when you sign up.

Only your mobile number and the OTP sent to it are needed to sign up for TataNeu. Currently, there is no option to sign up using your email ID but it is needed to send monthly NeuCoins statements and other important communication.

If the transaction is successful, then NeuCoins are deducted immediately from your account.

Only your mobile number and the OTP sent to it are needed to sign up for TataNeu. Currently, there is no option to sign up using your email ID but it is needed to send monthly NeuCoins statements and other important communication.

If the transaction is successful, then NeuCoins are deducted immediately from your account

If the transaction has failed, then the corresponding NeuCoins will be refunded to your account within 24 hours.

No, as of now, there is no way to reverse expired NeuCoins into your account.

Yes, to ensure total clarity we will send you a monthly statement on your registered email address.

If you cancel or return any order that you had paid for with NeuCoins, your NeuCoins will be refunded to you. Also, any NeuCoins you had earned on that order will be deducted from your balance.

The NeuCoins for your bigbasket order will be credited immediately after the delivery of your order

It’s easy. Every time you shop at bigbasket, you earn NeuCoins based on a percentage of your eligible spends. This works out to 0.25%, or 1 point for every Rs.400 worth of eligible spends. Also, remember how numbers with decimals were rounded off to the nearest integer in school? It’s the same with NeuCoins. We will round up your NeuCoins to the closest integer and credit them in your account.

You earn NeuCoins on all bigbasket online orders paid through any mode except using only NeuCoins. However, if only a portion of the payment is made using NeuCoins, you will earn NeuCoins on the other part.

"NeuCoins are not awarded for the following purchases: 1. bigbasket gift card purchases 2. bigbasket wallet recharges 3. Full or partial payments made using NeuCoins" Also, remember how numbers with decimals were rounded off to the nearest integer in school? It’s the same with NeuCoins. We will round up your NeuCoins to the closest integer and credit them in your acount"

No, the NeuCoins earned on your bigbasket order can't be used immediately. While you earn NeuCoins at the time of delivery, you can use them only 7 days after. To put it simply, if today is D, NeuCoins can be used at D+7.

Promotional NeuCoins are awarded as part of specific initiatives and the expiry for the same can vary based on the campaign. Tata Neu reserves the right and sole discretion to modify the expiry date based on internal considerations.